Refund policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, the item must be unused, unopened, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.

To request a return, email support@xbwinoxa.com with your order number and reason for the request. Please do not send an item back before receiving return instructions from us.

Damaged, defective, or incorrect items

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photos so we can review the issue and make it right.

Non-returnable items

For safety and hygiene reasons, opened or used cleaning products cannot be returned unless they arrived damaged or defective. Gift cards and final-sale items are also non-returnable where permitted by law.

Exchanges

The fastest way to exchange an eligible item is to request a return and place a separate order after the return is approved.

European Union cooling-off period

If an order is delivered into the European Union, you may have the right to cancel or return it within 14 days, subject to applicable law. The item must be unused, unopened, and in its original packaging.

Refunds

We will notify you after we receive and inspect an approved return. If approved, the refund will be issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Questions may be sent to support@xbwinoxa.com.